Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times
Once dispatched, delivery times are as follows:
- International shipping: 7–14 business days, depending on your location and local customs processing.
Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. Factors such as customs delays, local postal service disruptions, weather, or high shipping volumes (e.g. during holidays) may affect delivery times.
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at [your support email] and we'll be happy to look into it for you.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.